Return & Exchange Policy

This Return & Exchange Policy outlines the conditions and procedures for returning or exchanging wig products purchased from our website. We want you to be fully satisfied with your order, and we have established this policy to ensure fairness, clarity, and hygiene for all customers.

Due to the personal nature of wig products, we maintain strict health and hygiene standards. Returns and exchanges are only accepted if the item is unused, unwashed, in its original packaging, and in the same condition as when it was shipped. Products that show signs of wear, styling, damage, or contamination cannot be accepted for return or exchange.

To be eligible for a return or exchange, you must initiate the request within the specified period after receiving your order. Requests made outside this timeframe will not be approved. When submitting a request, you may be asked to provide photos of the product and packaging to verify its condition.

Once your return request is approved, you will receive instructions on how and where to return the package. You are responsible for the cost of return shipping unless the return is due to our error, such as a defective item or incorrect shipment. We recommend using a trackable shipping service to ensure your return is delivered safely.

We do not refund original shipping fees unless the return is a result of our mistake. Refunds are processed only after the returned item has been received, inspected, and approved. Approved refunds will be issued to the original payment method in a timely manner. Please allow time for the refund to reflect in your account, as processing times vary by payment provider.

Exchanges are subject to product availability. If you wish to exchange your wig for a different style, color, or size, you must follow the return procedure and indicate your desired exchange item. If the new item is of higher value, you will be required to pay the price difference. If it is lower, the difference will be refunded after inspection.

We do not accept returns or exchanges for products that have been altered, damaged by improper care, or used in violation of our guidelines. We reserve the right to refuse returns that do not meet our policy requirements.

In the rare case that you receive a defective or incorrect item, please contact us immediately. We will arrange for a replacement, refund, or exchange at no additional cost to you. We may request photos or details to confirm the issue before processing a resolution.

By purchasing our products, you agree to the terms of this Return & Exchange Policy. We reserve the right to modify or update this policy at any time without prior notice. Changes will be posted on this page, and it is your responsibility to review this policy periodically.

Our goal is to ensure you are happy with your purchase while maintaining high standards of hygiene and quality. We appreciate your understanding and cooperation in following these guidelines. If you have any questions or need assistance with a return or exchange, please refer to our support guidelines for further help.